Help center
Extracash FAQs
New to Extracash? Here’s how earning works, what to check before starting an offer and where to get help.
Getting started
- Extracash is an online rewards platform where you can discover surveys and offers from partner providers. Complete the stated requirements to earn rewards, subject to the provider confirming your completion. The opportunities available to you can vary by country, device and eligibility.
- Yes. Creating an Extracash account is free. Individual offers may require a purchase, subscription or other paid action, so read the full requirements before choosing one.
- Create an account, open Earn and choose an available offer or survey. Read the requirements, start through the provided link and complete the required steps. Rewards depend on eligibility and confirmation from the provider.
- You must be at least 18 and meet the age-of-majority requirement where you live. Individual offers may have additional eligibility rules. Check our Terms of Service before signing up.
- Offers and withdrawal methods can differ between countries. An offer available to another member may not be available to you. The Cash out page shows the withdrawal methods currently available.
Earning and offer requirements
- There is no guaranteed daily or monthly amount. Your earnings depend on the offers you qualify for, the requirements you complete and the rewards the provider confirms. Consider the time involved and any spending required before starting. Extracash is intended for extra rewards, not a guaranteed income.
- An offerwall is a collection of earning opportunities supplied by a partner provider. Each offer has its own reward, eligibility rules and completion requirements. Read the individual offer’s terms rather than assuming all offers work the same way.
- It depends on the offer. Some activities have no purchase requirement; others involve a paid action or subscription. Check the full cost, renewal terms and reward before deciding whether an offer is worthwhile.
- Providers can limit offers by country, device, age, previous participation and other eligibility criteria. Availability can also change when an advertiser pauses an offer or reaches its participant limit.
- Researchers look for particular participant groups, and a survey may already have enough responses from people with your profile. Answer honestly and check the provider’s rules for any screen-out reward. Starting a survey does not guarantee payment.
- Crediting times vary by offer and provider. Check the timing stated in the offer and allow for any validation period. Completing an action and having its reward confirmed are separate steps.
- The provider may still be checking your completion, a requirement may be incomplete, or the activity may not have tracked correctly. Check the deadline, eligibility rules and stated crediting period. Keep your offer details and proof of completion. If the stated period has passed, follow the provider’s missing-reward process or for help finding the right route.
- Include the offer name, provider, reward amount, date you started, date you completed it and any relevant screenshots or confirmation emails. Include an offer or transaction reference if available. Do not send passwords, full payment-card details or unrelated personal information.
Cashing out
- Sign in and open the withdrawal area. Choose an available method and check its minimum amount, fees and requirements before requesting a withdrawal. See our Cash out page for the current options.
- The Cash out page lists the methods currently available, with their minimum amounts and requirements. Methods can differ between countries.
- The minimum depends on the withdrawal method. See the Cash out page for the amount required for each available option, and check the details before submitting your request.
- Processing time depends on the withdrawal method and any checks required for your account or request. Your first withdrawal is reviewed by our team before it is sent. An estimated processing time is not a guarantee of arrival.
- A pending withdrawal has not yet completed. Check the status shown in your account and any instructions you’ve received. If it remains unresolved for longer than you expected, with the withdrawal reference, request date and method.
Account and support
- No. Extracash’s Terms of Service allow one account per person. If you cannot access your existing account, rather than creating another one.
- No. Extracash’s Terms prohibit VPNs, proxies, emulators, multiple accounts and automation intended to manipulate the service. Use accurate information and follow the eligibility rules for each offer.
- Use a unique password if you sign in with a password, protect the email or social account you use to log in, and never share your login details. if you suspect someone else has accessed your account.
- Use the on the site and describe what happened. For offer or withdrawal questions, include the relevant reference and dates so we can identify your request.
