Offer not credited? What to check

Check the crediting window first

Each offer can have its own confirmation period. Read the original requirements and allow for the stated delay. A fixed waiting period will not suit every provider or offer, so follow the timeframe shown for your activity.

Review every requirement

Check the eligibility rules, required milestone, deadline and any purchase conditions. Some offers are only available to new users of the advertised app or service. A partial completion may not qualify for the full reward.

Consider whether the activity tracked

Starting through another link, installing the app before beginning the offer, switching devices or declining required tracking permissions can affect attribution. These are possible explanations, not a diagnosis of your specific case. Follow the provider’s instructions and do not restart or spend more just to test whether tracking will work.

Gather your evidence

Prepare the offer name, provider, advertised reward, start date, completion date and any offer reference. Add screenshots or confirmation emails that show the relevant milestone. Remove unrelated private information before sending evidence.

Use the right support route

Follow the provider’s missing-reward instructions where available. If you cannot find the right route, contact Extracash Support with the details you collected. Provider confirmation may be needed before a reward can be credited; submitting a request does not guarantee payment.

Keep your reference

Save the support reference and reply in the same conversation if you are asked for more information. Clear records make it easier to follow what has already been checked.